For online orders, we accept returns less shipping with a 20% restocking fee on non-custom items. Custom orders are not eligible for returns or refunds. The customer is responsible for any shipping charges that occur coming back to our manufacturing facility. Once we confirm the item is in the same condition as it was shipped, we will issue a refund. For in-store purchases, we have a limited 3-day exchange policy. In-store furniture items are sold as-is. If you have any concerns with the product received, contact us as soon as possible to talk about resolutions. We are in business to make furniture that our customers can enjoy and love for generations.
Floating Shelves & Accessories:
We do accept returns less shipping with a 20% restocking fee. The customer is responsible for any shipping charges that occur coming back to our manufacturing facility. Once we confirm the item is in the same condition as it was shipped, we will issue a refund. If you have any concerns with the product received, contact us as soon as possible to talk about resolutions.
If shelf sagging occurs, it could be attributed to improper installation. Always ensure the cleat is adhered to a wood stud or utilizes a heavy-duty drywall anchor. Periodic tightening may be necessary. The weight capacity for proper installation on standard shelf sizes is 10lbs per 18” (excluding the shelf’s own weight). Any damage, breakage, or cracking resulting from excessive weight or misuse will void the warranty
Exchanges are welcome! The item purchased needs to be returned in its original factory condition including all packaging material, accessories, and hardware. Customer is responsible for incoming and outgoing shipping costs for exchanges.