While we strive to keep things simple at every opportunity, the nature of solid wood furniture can sometimes be anything but. Below are a list of questions we’re often asked along with our best answers. If you need more info or would like to make a general inquiry, don’t hesitate to contact us.
Our manufacturing facility is in Dundee, Ohio, about halfway between Cleveland and Columbus. If you’re ever in the area, stop by! We have a showroom on site and walk-ins are always welcome.
All of the wood we use is responsibly-sourced, usually within 50 miles of our manufacturing facility in Dundee, Ohio. We never cut down trees solely for our own purposes; most of them are cut for safety reasons or commercial purposes.
While we design all of our bases and hardware, we use local fabricators to make them to order. All of our bases are welded, polished, or brushed by hand by metalsmiths near our shop.
Absolutely. A large part of our business is “off-menu” custom pieces. We’re happy to work with you to realize your vision. Up-front design fees may apply that are credited toward the final purchase price.
Our standard lead time per custom order is 9-11 weeks. However orders can be expedited depending on current inventory and complexity, or for an added charge.
It actually costs quite a bit more to use your own slabs and here is why. We have a very large inventory of dried slabs that are at our manufacturing facility ready to be made into beautiful furniture. When using outside wood, it has to be transported to our facility, in some cases dried for over a year, and then can go into production.
If your reasons for supplying your own wood are more sentimental than cost savings, we can gladly assist. We have a $15,000 minimum spend for this program and usually do 5-10 projects of this sort a year. Call us for more details.
We harvest our own logs and do not buy slabs except for special circumstances. At this time, we are not buying from new sources.
In some cases, yes. All of our Gold grade pieces come with slab and cut line approval. Depending on the complexity and specs of the final piece, shop drawings are often provided for pre-approval.
If it can be made of wood, chances are we can build it. Some of our more popular items are built-in furnishings like kitchen and bathroom counter tops, bars, floating shelving, and lighting. Got an idea? Let us know!
Absolutely. We prefer to be involved in the design or buildout process as early as possible to ensure our products are as good as they can be. Please contact us for more info or to find out how to get involved!
For our non-cutting surfaces, we use a proprietary blend, Polyurethane Acrylic finsh to provide a consistently beautiful and long-lasting finish on every piece. You can read more about the Performance test results on the Quality Guaruntee page. For commercial use, we use two coats to provide extra protection, and for outdoor applications, we use a polyurethane finish. All of our Cutting Boards and Butcher Blocks are treated with food-safe Mineral Oil.
It depends on the piece, but generally we consolidate and secure all electrical cords and wiring under the table with clips and or conduit and run a single cord through the base whenever possible. If multiple power units are used, we run them into a single junction box before entering the base.
The type, size, and quantity of pieces often determines the type of container and shipping method. Smaller pieces are shipped flat in cardboard boxes whenever possible, but most of our larger items are palletized and shipped LTL freight. We offer both curbside and white glove shipping in most cases. If you have any questions, special instructions, or needs prior to delivery, please contact us and we’ll do our best to accommodate.
Yes, all of our shipments are fully insured. However, it is the buyers’ responsibility to report all damage immediately if any occurs during transportation.
In most cases, each piece ships flat and will require some assembly. We do our best to minimize and simplify assembly and/or the need for special skills. We include detailed instructions, all hardware and any special tools that may be required for proper assembly. Due to the frequently heavy weight of solid wood and steel furniture, it’s highly recommended that two or more people are present to assemble each piece.
For online orders, we accept returns less shipping with a 20% restocking fee on non-custom items. Custom orders are not eligible for returns or refunds. The customer is responsible for any shipping charges that occur coming back to our manufacturing facility. Once we confirm the item is in the same condition as it was shipped, we will issue a refund. For in-store purchases, we have a limited 3-day exchange policy. In-store furniture items are sold as-is. If you have any concerns with the product received, contact us as soon as possible to talk about resolutions. We are in business to make furniture that our customers can enjoy and love for generations.
Floating Shelves & Accessories:
We do accept returns less shipping with a 20% restocking fee. The customer is responsible for any shipping charges that occur coming back to our manufacturing facility. Once we confirm the item is in the same condition as it was shipped, we will issue a refund. If you have any concerns with the product received, contact us as soon as possible to talk about resolutions.
If shelf sagging occurs, it could be attributed to improper installation. Always ensure the cleat is adhered to a wood stud or utilizes a heavy-duty drywall anchor. Periodic tightening may be necessary. The weight capacity for proper installation on standard shelf sizes is 10lbs per 18” (excluding the shelf’s own weight). Any damage, breakage, or cracking resulting from excessive weight or misuse will void the warranty
Exchanges are welcome! The item purchased needs to be returned in its original factory condition including all packaging material, accessories, and hardware. Customer is responsible for incoming and outgoing shipping costs for exchanges.